Shipping Policy

At On the Racks, we believe in thoughtful and conscious fashion. Most of our pieces are made in small batches or crafted specifically for you, allowing us to minimize waste and stay true to our slow fashion values.

Order Processing

• Orders are typically processed and dispatched within 3-9 business days.
• Customized or made-to-order pieces may require additional processing time.
• Once your order has been dispatched, you will receive a tracking link via email or WhatsApp.

Delivery Timeline

• Domestic orders are generally delivered within 2–7 business days after dispatch, depending on your location.
• Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, or unforeseen circumstances.

Shipping Charges

• Shipping charges, if applicable, will be calculated and displayed at checkout.
• Free shipping offers, if any, will be clearly mentioned on the website.

Tracking Your Order

Once your order has been shipped, tracking details will be shared with you so that you can monitor its journey.

Delays

As a growing brand committed to slow fashion, we do not maintain excessive inventory. Every piece is made with care and attention, which may occasionally result in slightly longer processing times. We appreciate your patience and support as we create garments designed to last.

Need Help?

If you have any questions regarding your order or experience any issues with delivery, please feel free to reach out to us. We are always happy to assist and ensure your On the Racks experience is a delightful one.

Email: ontheracks2024@gmail.com

Instagram: @ontheracks.in

Thank you for supporting conscious fashion and being a part of the On the Racks community. 🤍